# Change or cancel your plan (https://docs.apparelai.app/billing/manage-subscription)

You can switch plans or cancel your ApparelAI subscription at any time. Where you do it depends on where you subscribed:

| Where you subscribed | How you pay | Where to change or cancel |
| -------------------- | ----------- | ------------------------- |
| On the web | By card | **Billing** in the web app's sidebar |
| In the iOS app | Through the App Store, with your Apple ID | The Settings app on your iPhone |
| In the Android app | Through Google Play, with your Google account | The Google Play Store app |

<Callout type="warn" title="Deleting the app doesn't cancel your plan">
If you subscribed in the iOS or Android app, removing the app from your phone doesn't stop the subscription. Cancel it in your iPhone's Settings or in the Google Play Store.
</Callout>

Not sure where you subscribed? [Contact support](/help/contact) with your account email.



## Change your plan [#change-your-plan]

<Tabs groupId="platform" items={['Web', 'iOS', 'Android']}>
  <Tab value="Web">
    <Steps>
      <Step>
        Sign in at [app.apparelai.studio](https://app.apparelai.studio/) and select **Billing** in the sidebar.
      </Step>
      <Step>
        Under **Subscription Plans**, choose **Monthly** or **Annual**.
      </Step>
      <Step>
        Click the button on the plan you want to move to. On the free plan, each paid plan has an upgrade button, such as **Upgrade to Pro**. Your current plan shows **Current Plan**.
      </Step>
    </Steps>

    
  </Tab>
  <Tab value="iOS">
    Plans bought in the iOS app are billed by Apple.

    <Steps>
      <Step>
        On your iPhone, open **Settings** and tap your name.
      </Step>
      <Step>
        Tap **Subscriptions**, then tap ApparelAI.
      </Step>
      <Step>
        Choose a different plan from the options listed, and confirm.
      </Step>
    </Steps>

    
  </Tab>
  <Tab value="Android">
    Plans bought in the Android app are billed by Google Play.

    <Steps>
      <Step>
        Open the **Google Play Store** app.
      </Step>
      <Step>
        Tap your profile icon, then **Payments & subscriptions** → **Subscriptions**.
      </Step>
      <Step>
        Tap ApparelAI to see your plan and the options Google Play offers for it.
      </Step>
    </Steps>

    
  </Tab>
</Tabs>

## Cancel your subscription [#cancel-your-subscription]

<Tabs groupId="platform" items={['Web', 'iOS', 'Android']}>
  <Tab value="Web">
    <Steps>
      <Step>
        Sign in at [app.apparelai.studio](https://app.apparelai.studio/) and select **Billing** in the sidebar.
      </Step>
      <Step>
        Find your subscription and choose to cancel it.
      </Step>
      <Step>
        Confirm the cancellation.
      </Step>
    </Steps>

    Your plan stays active until the end of the current billing period. If you can't find the cancel option, [contact support](/help/contact) with your account email.

    
  </Tab>
  <Tab value="iOS">
    <Steps>
      <Step>
        On your iPhone, open **Settings** and tap your name.
      </Step>
      <Step>
        Tap **Subscriptions**, then tap ApparelAI.
      </Step>
      <Step>
        Tap **Cancel Subscription** and confirm.
      </Step>
    </Steps>

    Cancel at least 24 hours before the end of the current period. Otherwise the subscription renews and Apple charges you for the next period. Your plan stays active until the end of the current billing cycle.
  </Tab>
  <Tab value="Android">
    <Steps>
      <Step>
        Open the **Google Play Store** app.
      </Step>
      <Step>
        Tap your profile icon, then **Payments & subscriptions** → **Subscriptions**.
      </Step>
      <Step>
        Tap ApparelAI, then **Cancel subscription**, and follow the prompts.
      </Step>
    </Steps>

    Your plan stays active until the end of the period you've already paid for.
  </Tab>
</Tabs>

## If a payment fails [#if-a-payment-fails]

If a subscription payment fails, a banner at the top of the web app says "Payment failed. Your subscription is on hold." Select **Update payment method** to open **Billing** and fix the payment.

## After you cancel [#after-you-cancel]

- Your plan stays active until the end of the billing period you've paid for.
- For web subscriptions, unused credits don't carry over after the cancellation.



## Refunds [#refunds]

| Where you subscribed | Refunds |
| -------------------- | ------- |
| On the web | No refunds for partial billing periods |
| In the iOS app | Handled by Apple. Request a refund through Apple. ApparelAI can't issue refunds for App Store purchases. |
| In the Android app | Handled by Google Play. Request a refund through Google Play, under its refund policy. |

## Related [#related]

<Cards>
  <Card title="Compare plans" href="/billing/plans" description="Monthly credits and features on each plan." />
  <Card title="Subscriptions in the app" href="/mobile-app/subscriptions" description="Subscribe in the app, restore purchases and cancel through the store." />
  <Card title="Buy credit packs" href="/billing/buy-credits" description="Top up without a subscription." />
  <Card title="Contact support" href="/help/contact" description="Get help with billing and your account." />
</Cards>