# Frequently asked questions (https://docs.apparelai.app/help/faq)

Short answers to the questions sellers ask most about ApparelAI. Each answer links to the page with the full details. Can't find your question? [Contact support](/help/contact).

## Getting started [#getting-started]

<Accordions>
  <Accordion id="what-is-apparelai" title="What is ApparelAI Studio?">
    ApparelAI Studio is an AI photoshoot platform for fashion and apparel sellers. You upload a photo of a garment, such as a flat lay, a hanger shot or a mannequin photo, and get photos of a model wearing it, plus videos and catalog images. You don't need a photographer, a model or a studio. Start with [Your first photoshoot](/getting-started/quickstart).
  </Accordion>
  <Accordion id="try-free" title="Can I try it before paying?">
    Yes. New accounts get free credits, and you don't need a credit card. The free plan includes 3 credits a month, enough to generate a shoot and judge the quality on your own garments. See [Get free credits](/billing/free-credits).
  </Accordion>
  <Accordion id="sign-in-options" title="How do I sign in?">
    On the web, select **Continue with Google**, **Continue with Microsoft** or **Continue with Apple**. The first time, this creates your account. See [Create an account and sign in](/account/sign-in).
  </Accordion>
  <Accordion id="mobile" title="Can I use ApparelAI on my phone?">
    Yes. ApparelAI runs on the web at [app.apparelai.studio](https://app.apparelai.studio/) and as an app for iPhone and Android. See [Get the mobile app](/mobile-app/get-the-app) and [Using the mobile app](/mobile-app/using-the-app).
  </Accordion>
  <Accordion id="photo-types" title="What garment photos can I upload?">
    Flat lays, hanger shots, mannequin photos, on-body photos and supplier or wholesale catalog images. In **Create Photo Shoot**, upload a JPG, PNG or WEBP photo of up to 25MB. Backgrounds are removed automatically, and a clear phone photo works. See [Prepare your garment photos](/getting-started/garment-photos).
  </Accordion>
  <Accordion id="import-from-link" title="Do I have to upload every garment by hand?">
    No. Select **Import from Store** on the **Products** page or on **Home**, paste the link to a product page from Shopify, WooCommerce or any other store, and choose the photos to import. Each photo is saved as a product that you can search and shoot again. See [Product library](/library/products).
  </Accordion>
</Accordions>

## Photoshoots [#photoshoots]

<Accordions>
  <Accordion id="same-model" title="Can I use the same model for all my products?">
    Yes. Once you create a model or add one from the **Model gallery**, it's saved to your **Models**, and you can use it in any number of photoshoots. Every product then shows the same face. See [Choose a model](/photoshoots/models).
  </Accordion>
  <Accordion id="own-model" title="Can I use my own model instead of an AI one?">
    Yes. In **Create Model**, choose **Upload Model Photo** and add a photo of a real person. You need that person's written consent. You can also choose **Generate with AI** to build a model from gender, age range, ethnicity, skin tone, body type and hair, or pick a ready-made model from the **Model gallery**. See [Choose a model](/photoshoots/models).
  </Accordion>
  <Accordion id="match-pose" title="Can I match a specific pose or background?">
    Yes. In the **Pose** step, select **Upload your own pose** and add a reference photo. In the **Background** step, select **Upload your own background**. Both are saved to **Custom Poses** and **Custom Backgrounds** in **Settings**, so you can use them again. You can also describe a pose or background in your own words. See [Poses](/photoshoots/poses) and [Backgrounds](/photoshoots/backgrounds).
  </Accordion>
  <Accordion id="almost-right" title="What if a photo is almost right?">
    On the **Photo Shoot Result** page, type the fix in **Fix & Refine**, such as "make sleeves shorter", and select **Apply Fix**. The fixed photo is added to **Version History**, and your earlier versions are kept. For a bigger change, use **New Variation** to pick another model, pose or background, or **Create Poses** to get the same photo in new poses. See [Edit and improve results](/photoshoots/edit-results).
  </Accordion>
  <Accordion id="accuracy" title="Will the result match my garment exactly?">
    ApparelAI uses your garment photo as the reference, but results can vary in color, weave, fit, drape and small details. Compare each photo with your product, especially logos, embroidery, borders and stitching, and fix or regenerate anything that's off before you list it. See [Fix common problems](/help/troubleshooting).
  </Accordion>
  <Accordion id="shoot-time" title="How long does a photoshoot take?">
    A photo usually takes 30 to 50 seconds. If your browser asks, allow notifications, and you'll be told when it's ready while you work in another tab. See [Notifications](/account/notifications).
  </Accordion>
  <Accordion id="output" title="What resolutions and aspect ratios can I use?">
    Three resolutions: **Standard - 1K**, **HD - 2K** and **Ultra - 4K**, which use 1, 2 and 3 credits per photo. There are ten aspect ratios, including 1:1 Square, 4:5 Social, 3:4 Portrait and 9:16 Story. See [Output settings](/photoshoots/output-settings).
  </Accordion>
  <Accordion id="several-poses" title="Can I get several poses of one garment at once?">
    Each photoshoot in **Create Photo Shoot** makes one photo in one pose. To get more poses of a photo you've made, open it on the **Photo Shoot Result** page and use **Create Poses** to pick up to 10 poses. To shoot several poses of many products at once, use **Bulk Photoshoot**, where you can pick up to 10 photos for each product. See [Create poses from a photo](/photoshoots/create-poses) and [Bulk photoshoot](/photoshoots/bulk-photoshoot).
  </Accordion>
  <Accordion id="bulk" title="How does bulk photoshoot work?">
    Add up to 50 products, choose one model, your poses and a background for the whole batch, and start it in one go. Any product can still get its own model, poses or background with **Customise**. With **Review first photo before other poses** turned on, you approve each product's first photo before the rest are made. See [Bulk photoshoot](/photoshoots/bulk-photoshoot).
  </Accordion>
  <Accordion id="commercial-use" title="Can I use the photos commercially?">
    Yes. Generated images are licensed to you for commercial and personal use, including your store, marketplace listings, marketing, social media and print. ApparelAI doesn't claim ownership of your uploads or your results. You're responsible for checking that photos match your product and for following each platform's disclosure rules for AI images. See the [Terms and Conditions](https://www.apparelai.app/terms-and-conditions).
  </Accordion>
</Accordions>

## Sarees and ethnic wear [#sarees-and-ethnic-wear]

<Accordions>
  <Accordion id="saree-border" title="How do I keep a saree's border accurate?">
    Turn on the saree mode in **Settings** and photograph the saree flat, with at least one full run of the border visible in the **Saree Body** photo. Add the **Pallu** and **Blouse** photos too. For complex designs, set the **Saree engine** to **Advanced (Beta)**, which has sharper pallu and border detail. See [Saree mode](/garment-modes/saree).
  </Accordion>
  <Accordion id="saree-pieces" title="Why upload the pallu and blouse separately?">
    A folded saree photo usually shows the body and some border, while the pallu is partly hidden and the blouse piece looks like more body fabric. With separate **Pallu** and **Blouse** photos, each part comes from a real reference, so you don't end up with an invented pallu or a blouse in the wrong color. See [Saree mode](/garment-modes/saree).
  </Accordion>
  <Accordion id="unstitched" title="Can I shoot unstitched dress material?">
    Yes. Turn on the salwar kameez mode in **Settings**, then upload the pieces as flat fabric: **Top (Kameez)**, plus **Bottom**, **Dupatta** and **Sleeve** if you have them. The shoot shows them as a finished suit on a model. See [Salwar kameez mode](/garment-modes/salwar-kameez).
  </Accordion>
  <Accordion id="dupatta" title="Can I shoot a dupatta on its own?">
    Yes. Turn on the dupatta mode in **Settings**. You upload the dupatta like any other product, and the **Pose** step shows poses made for dupattas, such as **Full-body Drape** and **Veil with Matka**. See [Dupatta mode](/garment-modes/dupatta).
  </Accordion>
  <Accordion id="back-view" title="Can I show the back of a garment?">
    Yes. In the **Product** step, add a photo of the back under **Back side (optional)**. It's used when you pick a back-view pose, so the back comes from your photo. See [Prepare your garment photos](/getting-started/garment-photos).
  </Accordion>
  <Accordion id="real-photography" title="Do I still need real photography?">
    For most listings, no. For premium handwoven pieces, where buyers zoom in to judge the zari, real close-up photos of the fabric are still worth adding alongside the AI model photo.
  </Accordion>
</Accordions>

## Videos [#videos]

<Accordions>
  <Accordion id="make-videos" title="Can I make videos of my products?">
    Yes. AI Image to Video turns any fashion or product photo into a short video. You can also bring a photo from your photoshoot to life inside a project with **Create Video**. Pick one of 20 motion templates or describe your own idea. See [Turn a photo into a video](/video/image-to-video).
  </Accordion>
  <Accordion id="video-formats" title="What video formats and lengths can I make?">
    In AI Image to Video, choose **Portrait 9:16** for Reels, Stories and TikTok, or **Landscape 16:9** for websites and YouTube. Videos are made in 720p. **Create Video** in a project has no format choice. Both let you pick 3, 5, 7, 10, 15, 20, 25 or 30 seconds. To pick a template for each channel, see [Motion templates](/video/motion-templates).
  </Accordion>
  <Accordion id="video-cost" title="How many credits does a video cost?">
    3 credits per second with a motion template, so a 5-second video costs 15 credits and a 10-second video costs 30. A UGC Styling Tip video costs 5 credits per second. Both are discounted prices, shown in the app as **40% OFF** and **29% OFF**. Discounts change, so check the total above **Generate video** before you start. See [How credits work](/getting-started/credits#videos).
  </Accordion>
  <Accordion id="video-sound" title="Do videos have sound?">
    In AI Image to Video, videos are silent unless you open **More options** and switch on **Ambient audio**, which adds natural sound to complement the scene. **Create Video** in a project has no sound option, but its **UGC Styling Tip** comes with sound: the model talks to the camera and gives styling tips. See [Videos from a photoshoot](/video/project-videos).
  </Accordion>
  <Accordion id="video-background" title="Do I have to stay on the page while a video is made?">
    No. Videos are made in the background, so you can leave the page. When a video is ready, you'll find it in **Your videos**. That link is at the top right of the AI Image to Video page, and it opens **Tool history**.
  </Accordion>
  <Accordion id="video-difference" title="What's the difference between Image to Video and Create Video in a project?">
    Image to Video works with any photo you upload, and it's the only place with **Format**, extra angles, **Anything to change?** and **Ambient audio**. Create Video in a project brings a photo from an ApparelAI photoshoot to life with a template and a length, and it's where the UGC Styling Tip with voice is available. See [Videos from a photoshoot](/video/project-videos).
  </Accordion>
</Accordions>

## AI tools [#ai-tools]

<Accordions>
  <Accordion id="tools" title="What AI tools are there?">
    The **AI Tools** page has four image tools (**Background Remover**, **Background Changer**, **Ghost Mannequin** and **Color Variation**), one video tool (**AI Image to Video**) and three creative tools (**Sketch to Garment**, **Outfit Builder** and **AI Lookbook**). Select **AI Tools** in the sidebar to find them. See [AI tools](/ai-tools).
  </Accordion>
  <Accordion id="tool-credits" title="How many credits do the AI tools use?">
    Each tool uses credits every time you run it. **Background Remover** uses 1 credit. The other image and creative tools use 2 credits at the resolution that's selected at first, **2K (balanced)**. The button that runs a tool shows its cost before you start. Videos cost 3 credits per second. For every cost, see [How credits work](/getting-started/credits).
  </Accordion>
  <Accordion id="tool-history" title="Where do I find my AI tool results?">
    In **Tool history**, which lists every tool run, newest first. Select **History →** at the top right of any tool page, or **Your videos** on the AI Image to Video page. To find a run quickly, pick the tool in the filter. See [Tool history](/ai-tools#tool-history).
  </Accordion>
  <Accordion id="tools-plans" title="Which plans include the AI tools?">
    Check the plan cards on the [pricing page](https://www.apparelai.app/pricing) before you subscribe, or [ask support](/help/contact). You can try the tools with the free plan's credits. See [Compare plans](/billing/plans).

    
  </Accordion>
  <Accordion id="color-variations" title="How many color variations can I make from one photo?">
    Up to 6 in one run. The garment, pose, model, lighting and background stay the same across the set, so the colors look like one campaign. See [Make color variations](/ai-tools/color-variation).
  </Accordion>
  <Accordion id="outfit" title="Can I combine separate products into one outfit photo?">
    Yes. AI Outfit Builder takes a top or a dress, plus an optional bottom, shoes, accessories and a model photo, and makes one photo of everything worn together. See [Build an outfit photo](/ai-tools/outfit-builder).
  </Accordion>
  <Accordion id="background-remover-edges" title="Can the Background Remover handle hair, lace and sheer fabric?">
    It's made for clothing, product and model photos, including fine edges like hair, lace and sheer fabric. Results depend on contrast and lighting, so check fine details with the before-and-after slider before you publish. See [Remove a background](/ai-tools/background-remover).
  </Accordion>
</Accordions>

## Credits and plans [#credits-and-plans]

<Accordions>
  <Accordion id="plan-credits" title="How many credits does each plan include?">
    Free: 3 a month. Pro: 50. Growth: 200. Business: 500. Agency: 1,500. See [Compare plans](/billing/plans).
  </Accordion>
  <Accordion id="photo-cost" title="How much does a photo cost?">
    1 credit at **Standard - 1K**, 2 credits at **HD - 2K** and 3 credits at **Ultra - 4K**. Before you generate, the footer of **Create Photo Shoot** shows the cost as **Est. N credits**. On a finished photo, **New Variation** costs the same per photo, **Create Poses** costs that for each pose, and **Upscale to 4K** costs 3 credits. Each preview of a new AI model also uses 1 credit. See [How credits work](/getting-started/credits).
  </Accordion>
  <Accordion id="credit-balance" title="Where can I see my credits?">
    In the **CREDITS** widget in the sidebar, and in the lightning pill at the top right of every page. See [Check your balance](/getting-started/credits#check-your-balance).
  </Accordion>
  <Accordion id="out-of-credits" title="What happens if I run out of credits?">
    You can't start a generation that needs more credits than you have. The **Generate Photo Shoot** button changes to **Not Enough Credits**. Choose a lower resolution, upgrade from **Billing**, or buy a credit pack. On the free plan, you may be offered free credits for adding your mobile number. See [When you don't have enough credits](/getting-started/credits#when-you-dont-have-enough-credits).
  </Accordion>
  <Accordion id="billing-period" title="Can I pay monthly or annually?">
    Yes. On **Billing**, switch between **Monthly** and **Annual**. Annual billing costs less than paying monthly, and the switch shows the saving, such as **Save 17%**. The iOS and Android apps also offer weekly billing. See [Compare plans](/billing/plans).
  </Accordion>
  <Accordion id="inr" title="Can I see prices in Indian rupees?">
    Yes. On the [pricing page](https://www.apparelai.app/pricing), select INR for rupees or USD for US dollars.
  </Accordion>
  <Accordion id="switch-cancel" title="Can I switch or cancel my plan?">
    Yes, at any time. Where you do it depends on where you subscribed: on the web, in the App Store or in Google Play. See [Change or cancel your plan](/billing/manage-subscription).
  </Accordion>
  <Accordion id="credit-packs" title="Can I buy credits without a subscription?">
    Yes. On **Billing**, buy a one-time credit pack of 50, 100, 500 or 1,500 credits. Pack credits never expire. See [Buy credit packs](/billing/buy-credits).
  </Accordion>
</Accordions>

## Downloads and imports [#downloads-and-imports]

<Accordions>
  <Accordion id="myntra-size" title="What image size does Myntra need?">
    Myntra listings use 1080×1440, a 3:4 portrait image. In **Create Photo Shoot**, the Myntra marketplace preset sets 3:4, **HD - 2K** and a white background for you. When you download from a project, pick **Myntra** under **MARKETPLACE EXPORT** in the **Download** menu to get a 1080×1440 JPG of up to 1 MB. See [Marketplace presets](/photoshoots/marketplace-presets) and [Download and export](/library/download-and-export).
  </Accordion>
  <Accordion id="other-marketplaces" title="Can I create photos for other marketplaces?">
    Yes. Under **MARKETPLACE** in **Create Photo Shoot**, pick Myntra, Amazon, Flipkart, Ajio, Meesho or Nykaa Fashion to apply a recommended pose, background, aspect ratio and resolution. For other channels, choose the aspect ratio yourself in the **Output** step. When you download from a project, **MARKETPLACE EXPORT** in the **Download** menu has sizes for Myntra, Amazon, Flipkart, Ajio, Meesho, Etsy, eBay, Shopify, Walmart and Zalando. See [Marketplace presets](/photoshoots/marketplace-presets).
  </Accordion>
  <Accordion id="bulk-export" title="How do I download many photos at once?">
    Open the project and select **Download**. **Download All** gets every photo in the project in original quality, and **Download Selected** lets you pick the photos you want. For marketplace sizes, use **MARKETPLACE EXPORT** in the same menu. Every shoot is saved as a project, so you can come back and download again later without generating again. See [Download and export](/library/download-and-export).
  </Accordion>
  <Accordion id="shopify" title="Can I import products from my Shopify or WooCommerce store?">
    Yes, one product page at a time. Select **Import from Store**, paste the link to a product page, select **Fetch**, and choose the photos to import. This copies the photos into your **Products**. It doesn't connect your store. See [Product library](/library/products).
  </Accordion>
</Accordions>

## Account and support [#account-and-support]

<Accordions>
  <Accordion id="sign-out" title="How do I sign out?">
    Select your profile photo in the top-right corner, then select **Sign out**. You can also use the **Sign out** icon next to your name at the bottom of the sidebar. See [Create an account and sign in](/account/sign-in).
  </Accordion>
  <Accordion id="delete-account" title="How do I delete my account?">
    There's no delete button in **Settings** on the web. Email [support@apparelai.studio](mailto:support@apparelai.studio) and include your account email. Your account data and uploaded images are deleted within 30 days. See [Delete your account](/account/settings#delete-your-account).
  </Accordion>
  <Accordion id="contact" title="How do I contact support?">
    In the web app, select the chat button at the bottom right of the page. You can also email [support@apparelai.studio](mailto:support@apparelai.studio) or use the contact form on the website, and expect a reply within 24 hours. See [Contact support](/help/contact).
  </Accordion>
</Accordions>

## Related [#related]

<Cards>
  <Card title="Your first photoshoot" href="/getting-started/quickstart" description="From sign-in to your first photo." />
  <Card title="How credits work" href="/getting-started/credits" description="What each photo costs and where to see your balance." />
  <Card title="Fix common problems" href="/help/troubleshooting" description="Fixes for results, uploads, credits and the app." />
  <Card title="Contact support" href="/help/contact" description="Chat, email or the contact form." />
</Cards>