# Subscriptions in the app (https://docs.apparelai.app/mobile-app/subscriptions)

You can subscribe to an ApparelAI plan inside the iPhone, iPad or Android app. Apple or Google Play bills these in-app subscriptions, so you manage them, cancel them and ask for refunds through the store, not through ApparelAI.

## How in-app billing works [#how-in-app-billing-works]

- **iPhone and iPad:** Apple charges your Apple ID when you confirm the purchase.
- **Android:** Google Play charges your Google account.
- **Renewal:** subscriptions renew automatically until you cancel. On iPhone and iPad, cancel at least 24 hours before the current period ends to avoid the next charge.
- **Price:** the price in the app can differ from the website because of local taxes, currency conversion and store pricing. The price the app shows when you buy is the one that applies.
- **Payment details:** Apple or Google Play handles your payment. ApparelAI doesn't receive or store your card number.

## Plans and billing periods [#plans-and-billing-periods]

In the app, plans can be billed weekly, monthly or annually. On the website, plans are billed **Monthly** or **Annual**.



To compare what each plan includes, see [Compare plans](/billing/plans). Website prices are on the [pricing page](https://www.apparelai.app/pricing); in-app prices are shown in the app.

You can also buy one-time credit packs in the app, without a subscription. See [Buy credit packs](/billing/buy-credits). 

## Subscribe in the app [#subscribe-in-the-app]

<Callout type="warn" title="Already subscribed on the web?">
Web and in-app subscriptions are billed separately. Check your current plan before you subscribe in the app, so you don't pay twice.
</Callout>

<Steps>
<Step>
### Open the plans screen [#open-the-plans-screen]

Open the screen in the app that lists the plans. 
</Step>
<Step>
### Choose a plan and billing period [#choose-a-plan-and-billing-period]

Pick the plan with the credits you need, then the billing period.
</Step>
<Step>
### Confirm the purchase [#confirm-the-purchase]

Confirm with Apple or Google Play. The plan is added to the ApparelAI account you're signed in with.
</Step>
</Steps>

## Restore purchases [#restore-purchases]

If you reinstall the app or move to a new phone or tablet, restore your subscription instead of buying it again.

<Steps>
<Step>
### Use the same store account [#use-the-same-store-account]

Make sure the device is signed in to the same Apple ID or Google account you subscribed with.
</Step>
<Step>
### Sign in to ApparelAI [#sign-in-to-apparelai]

Sign in to the app with the [same ApparelAI account](/account/sign-in#use-the-same-account-everywhere).
</Step>
<Step>
### Restore your purchase [#restore-your-purchase]

Use the app's restore option. 
</Step>
</Steps>

## Cancel an in-app subscription [#cancel-an-in-app-subscription]

Cancel in the store you subscribed through. Your plan stays active until the end of the period you've already paid for.

<Callout type="warn">
Deleting the app doesn't cancel your subscription. You have to cancel it in the App Store or Google Play.
</Callout>

<Tabs items={['iPhone and iPad', 'Android']}>
  <Tab value="iPhone and iPad">
    <Steps>
      <Step>
        Open **Settings**.
      </Step>
      <Step>
        Tap your name at the top.
      </Step>
      <Step>
        Tap **Subscriptions**.
      </Step>
      <Step>
        Tap the ApparelAI subscription.
      </Step>
      <Step>
        Tap **Cancel Subscription**, then confirm.
      </Step>
    </Steps>

    To avoid the next charge, cancel at least 24 hours before your current period ends.
  </Tab>
  <Tab value="Android">
    <Steps>
      <Step>
        Open the **Google Play Store** app.
      </Step>
      <Step>
        Tap your profile picture at the top right.
      </Step>
      <Step>
        Tap **Payments & subscriptions**.
      </Step>
      <Step>
        Tap **Subscriptions**.
      </Step>
      <Step>
        Tap the ApparelAI subscription.
      </Step>
      <Step>
        Tap **Cancel subscription**, then follow the steps on screen.
      </Step>
    </Steps>
  </Tab>
</Tabs>

## Refunds [#refunds]

Refunds for purchases made in the app go through Apple or Google Play, not ApparelAI. They decide each request under their own refund policies.

- **App Store purchases:** ask Apple for a refund, for example through Apple's Report a Problem page.
- **Google Play purchases:** ask for a refund through Google Play.

## Subscribed on the web? [#subscribed-on-the-web]

A plan you bought on the website is managed on the website, not in the App Store or Google Play. See [Change or cancel your plan](/billing/manage-subscription).

## Frequently asked questions [#frequently-asked-questions]

<Accordions>
  <Accordion title="I deleted the app. Am I still subscribed?">
    Yes. Deleting the app doesn't cancel a subscription. Cancel it in the App Store or Google Play.
  </Accordion>
  <Accordion title="Does cancelling end my plan straight away?">
    No. You can cancel at any time, but the cancellation takes effect at the end of the period you've already paid for. Until then, your plan stays active. After that, it doesn't renew.
  </Accordion>
  <Accordion title="Why is the price in the app different from the website?">
    App Store and Google Play prices can include local taxes, currency conversion and store pricing. The price the app shows when you buy is the one that applies.
  </Accordion>
  <Accordion title="I got a new phone. Do I have to pay again?">
    No. Sign in with the same Apple ID or Google account and the same ApparelAI account, then [restore your purchase](#restore-purchases).
  </Accordion>
</Accordions>

## Related [#related]

<Cards>
  <Card title="Compare plans" href="/billing/plans" description="Free, Pro, Growth, Business and Agency side by side." />
  <Card title="Change or cancel your plan" href="/billing/manage-subscription" description="Upgrade, downgrade or cancel on the web or in the stores." />
  <Card title="Buy credit packs" href="/billing/buy-credits" description="Top up with a one-time credit pack." />
</Cards>