Change or cancel your plan
Upgrade, downgrade or cancel your ApparelAI subscription on the web, iPhone or Android, wherever you bought it, and fix a failed payment that paused your plan.
You can switch plans or cancel your ApparelAI subscription at any time. Where you do it depends on where you subscribed:
| Where you subscribed | How you pay | Where to change or cancel |
|---|---|---|
| On the web | By card | Billing in the web app's sidebar |
| In the iOS app | Through the App Store, with your Apple ID | The Settings app on your iPhone |
| In the Android app | Through Google Play, with your Google account | The Google Play Store app |
Deleting the app doesn't cancel your plan
If you subscribed in the iOS or Android app, removing the app from your phone doesn't stop the subscription. Cancel it in your iPhone's Settings or in the Google Play Store.
Not sure where you subscribed? Contact support with your account email.
Change your plan
Sign in at app.apparelai.studio and select Billing in the sidebar.
Under Subscription Plans, choose Monthly or Annual.
Click the button on the plan you want to move to. On the free plan, each paid plan has an upgrade button, such as Upgrade to Pro. Your current plan shows Current Plan.
Cancel your subscription
Sign in at app.apparelai.studio and select Billing in the sidebar.
Find your subscription and choose to cancel it.
Confirm the cancellation.
Your plan stays active until the end of the current billing period. If you can't find the cancel option, contact support with your account email.
If a payment fails
If a subscription payment fails, a banner at the top of the web app says "Payment failed. Your subscription is on hold." Select Update payment method to open Billing and fix the payment.
After you cancel
- Your plan stays active until the end of the billing period you've paid for.
- For web subscriptions, unused credits don't carry over after the cancellation.
Refunds
| Where you subscribed | Refunds |
|---|---|
| On the web | No refunds for partial billing periods |
| In the iOS app | Handled by Apple. Request a refund through Apple. ApparelAI can't issue refunds for App Store purchases. |
| In the Android app | Handled by Google Play. Request a refund through Google Play, under its refund policy. |
Related
Buy credit packs
Buy credits in one-time packs of 50, 100, 500 or 1,500 from the Billing page. Pack credits never expire, and you don't need a subscription to buy one.
Get free credits
Try ApparelAI free: the free plan gives you monthly credits with no credit card, and eligible users in India get bonus credits for adding a phone number.