Contact support
Get help from the ApparelAI team by email at support@apparelai.studio or live chat in the app, and see what to include so we can solve your problem faster.
If the guides don't answer your question, contact the ApparelAI support team. Email and contact-form messages get a reply within 24 hours.
Ways to reach the team
| Option | How |
|---|---|
| Chat in the app | In the web app, select the round chat button at the bottom right of the page. It isn't shown on Bulk Photoshoot pages. |
| Write to support@apparelai.studio. | |
| Contact form | Open the contact page, enter your name, email and message, and select Send Message. |
What to include
The more the team knows, the faster they can help. Include:
- The email address of your ApparelAI account.
- Where you use ApparelAI: the web app, the iOS app or the Android app.
- The project or product name, and a screenshot or the photo involved.
- What you did, what you expected, and what happened instead.
- For billing questions: where you subscribed (web, App Store or Google Play) and the date of the charge.
Keep your details safe
Don't send your password or full card details in a message.
Billing and refunds
Purchases made in the iOS app are billed by Apple, and purchases made in the Android app are billed by Google Play. Refund requests for those purchases go to Apple or Google, not to ApparelAI. See Change or cancel your plan.
Your data
To ask for a copy of your personal data, a correction, or deletion of your data or account, email support@apparelai.studio. For details, see the Privacy Policy.
Request a model
Can't find the model you need in the Model gallery? Select Contact us at the bottom of the gallery to email the team with your request. See Choose a model.
Help choosing a plan
Not sure which plan fits your catalog? Contact the team and tell them roughly how many products you shoot each month. To compare plans yourself, see Compare plans.