Fix common problems
Fixes for common AI photoshoot problems: garment details that don't match, wrong garment type, upload errors, not enough credits, and failed or paused shoots.
If an AI photo isn't accurate or something isn't working, find your problem below and try the fixes in order. If nothing helps, contact support.
Inaccurate results
The garment doesn't look like my product
Results can vary in color, weave, fit, drape and small details. The details come from your garment photo, so start there:
- Take a better garment photo: steamed, shot straight on and evenly lit, with the whole garment sharp and in the frame. See Prepare your garment photos.
- For sarees, salwar kameez and shirts, turn on the matching garment mode in Settings. Its extra photo slots, such as Pallu and Blouse for sarees or Logo, Collar and Cuff for shirts, give each part of the garment its own reference.
- If a result is close, type the fix in Fix & Refine on the Photo Shoot Result page instead of starting over. See Edit and improve results.
- Before you publish, compare the photo with your product, especially logos, embroidery, borders and stitching.
The back of the garment is wrong in back-view poses
Add a photo of the back. In the Product step of Create Photo Shoot, use Back side (optional). Back-view poses then show your garment's real back instead of an invented one. If you pick a product you uploaded before, a back photo you add there is saved to that product. In Bulk Photoshoot, use the Back photo slot. See Front and back photos.
The saree border drifts or the pallu doesn't match
- Turn on the saree mode in Settings, then upload the Saree Body, Blouse and Pallu photos.
- Make sure at least one full run of the border is visible in the Saree Body photo. There's no separate border slot.
- In Settings, set the Saree engine to Advanced (Beta). It's built for complex designs, with sharper pallu and border detail.
- If a design looks worse with Advanced (Beta), switch back to Normal. The change applies to your next photoshoot.
See Saree mode.
The blouse comes out in the wrong color
Add the blouse piece in the Blouse slot of the saree mode, so the blouse comes from a real photo instead of being guessed. See Saree mode.
The pieces of a suit get mixed up
Turn on the salwar kameez mode in Settings and upload each piece in its own slot: Top (Kameez), Bottom, Dupatta and Sleeve. A single photo of pieces folded together leaves it unclear which fabric belongs where. See Salwar kameez mode.
The garment is worn the wrong way, or as the wrong type of garment
- For a saree, salwar kameez, shirt or dupatta, turn on its garment mode in Settings.
- In the Output step, describe the garment in Additional Instructions (optional), for example its length or how it should be worn.
- If a result is close, fix it with Fix & Refine on the Photo Shoot Result page. See Edit and improve results.
Creases or fold lines show up in the result
Steam or iron the garment and photograph it again. Fold lines can come back looking like creases or seams.
Embroidery or zari looks flat or grey
Photograph the garment with the light falling across the surface, not straight on from the front. Flat light from the front can make metallic thread look like grey cotton. For heavily worked pieces, add real close-up photos to your listing alongside the AI photo.
Knit texture looks flat
Photograph knitwear with soft light from one side. Flat light from the front flattens rib and cable detail.
A blazer or other structured piece fits badly
Fasten the buttons, straighten the collar and square the shoulders, then photograph the garment again. The result follows the shape in your photo.
A layered outfit looks wrong
An open jacket over a detailed shirt is one of the hardest cases. Photograph the layers clearly separated, and check the lapels and cuffs before you publish.
Generating
My photoshoot is taking a while
A photo usually takes 30 to 50 seconds. The Live Preview shows the progress. If your browser asks, allow notifications, and you'll be told when the photo is ready even if you're working in another tab. See Notifications.
"Something went wrong. Please try again."
The generation didn't finish. Select Generate Photo Shoot again. If it keeps failing, contact support with the product name and a screenshot.
Uploads
My photo won't upload
- In Create Photo Shoot, use a JPG, PNG or WEBP photo of up to 25MB.
- If you see File too large, use a smaller version of the photo.
- iPhone HEIC photos are accepted on the Products page and in Bulk Photoshoot, where they convert automatically.
- In AI Image to Video, Your photo takes a JPG, PNG or WebP file of up to 25 MB.
The mobile app can't open my photos or camera
The app asks for access to your photos or camera when you tap to upload. If you declined, turn access back on for ApparelAI in your phone's settings.
Credits and billing
"Not enough credits" or "No credits remaining"
You don't have enough credits for what you chose. On the Output step, the Generate Photo Shoot button changes to Not Enough Credits.
- Choose a lower resolution. Standard - 1K uses 1 credit per photo.
- For a video, pick a shorter Length. Every second costs credits.
- Upgrade your plan from Billing in the sidebar, or buy a one-time credit pack.
- On the free plan, you may be offered free credits for adding your mobile number. See Get free credits.
See When you don't have enough credits.
My bulk photoshoot is paused
A bulk photoshoot pauses when you run out of credits. Add credits, then resume the photoshoot. In Bulk Photoshoot, Get credits and Refresh balance help you top up and update your balance. See Bulk photoshoot.
"Payment failed. Your subscription is on hold."
This banner appears at the top of the app when a subscription payment fails. Select Update payment method to open Billing and fix the payment. See Change or cancel your plan.
I deleted the app, but I'm still being charged
Deleting the app doesn't cancel a subscription. Cancel it in your iPhone's Settings or in the Google Play Store. See Change or cancel your plan.
My plan doesn't show up on another device
- Make sure you're signed in to the same ApparelAI account. Your name and email show at the bottom of the sidebar. See Create an account and sign in.
- If you subscribed in the iOS or Android app, restore your purchase on the other phone. See Subscriptions in the app.
I want a refund
On the web, there are no refunds for partial billing periods. For purchases in the iOS app, request a refund through Apple. For purchases in the Android app, request it through Google Play. See Change or cancel your plan.
Notifications
I'm not told when my photos are ready
- On the web: when your browser asks to show notifications, select Allow. Notifications appear when the ApparelAI tab is in the background. If you selected Cancel, turn notifications on for the ApparelAI site in your browser's settings.
- On your phone: notifications are optional. If you turned them off, turn them on again for ApparelAI in your phone's settings.
See Notifications.
Videos
I left the page before my video was ready
That's fine. Videos are made in the background. When your video is ready, you'll find it in Your videos, at the top right of the AI Image to Video page. It opens Tool history, where you can pick AI Image to Video in the filter. See Turn a photo into a video.
Generate video is greyed out
In AI Image to Video, add your photo under Your photo first. Until you do, the button stays greyed out, with "Add your photo to get started." below it.
I can't find the format or sound options for a project video
Create Video in a project only has the templates and Length. Format, extra angles, Anything to change? and Ambient audio are only in AI Image to Video. To use them with a photo from your photoshoot, download the photo, then upload it under Your photo in AI Image to Video. See Videos from a photoshoot.
AI tools
The button that runs a tool is greyed out
Add every required photo or field first. Each one is marked with a red asterisk. Until then, the page shows "Upload required inputs to continue" under the button.
I can't find a tool result
Open Tool history: select History → at the top right of any tool page. Runs are listed newest first, and you can filter by tool. See Tool history.
Background Remover on the website
These fixes are for the free AI Background Remover on the ApparelAI website.
Transparent areas look black on Etsy
Etsy shows the transparent parts of a PNG as black. Place your cutout on a background in an image editor before you upload it.
Lace or tulle came out solid, or disappeared
Use a clearer, evenly lit photo against a contrasting, uncluttered background. You can also fix the cutout in an image editor.
My download is smaller than I expected
Downloads are up to 3072 pixels on the longest edge, and smaller photos aren't enlarged. Start with a larger photo.
See Remove a background.
Marketplace listings
A marketplace rejected my image
Wrong dimensions are the most common reason. Before you generate, pick your marketplace under MARKETPLACE in Create Photo Shoot to use its recommended aspect ratio, resolution and background. See Marketplace presets. When you download from a project, use MARKETPLACE EXPORT in the Download menu to get the marketplace's image size and file limit. Then check the rest before you upload: a clean background, the garment filling the frame, accurate color, and no visible flaws around hands, necklines and hems. See Download and export.
Still stuck?
Check the frequently asked questions, or contact support with your account email, the project or product name, a screenshot, and what you expected to happen.
Related
Frequently asked questions
Answers to common ApparelAI questions about credits, plans, AI models, garment photos, sarees, videos, downloads and how to get the best results.
Contact support
Get help from the ApparelAI team by email at support@apparelai.studio or live chat in the app, and see what to include so we can solve your problem faster.